Online Help Center

Need technical assistance?

We encourage you as a client or a patient to contact us at IntrinsicRev. You may contact us via email at info@intrinsicrev.com or call one of our representatives at 877 307 0070 for assistance. Our support team is standing by to give you a solution.

FAQs for Patients

You have questions, we have answers. If you do not see the information you are looking for, don’t hesitate to contact us via email or phone. We will be happy to assist you.

What kinds of patient payment services do you offer?: At this time we accept check, debit, and credit cards. Unfortunately, we are not able to accept Flex or other Insurance cards.
How can I pay my bill?: Online Bill Pay - You may pay your bill using our simple online payment processing system by logging in as a patient.
Telephone Bill Pay – You may call one of our representatives at 877 307 0070. There is no charge to pay using your credit or debit card over the phone.
Mail In a Payment – You may mail in payments to: 7000 Central Parkway, Suite 1250, Atlanta, GA 30328.
I cannot pay the full balance right now. Can I set up a payment plan?: Sure! If you can’t pay the full balance at this time, but would like to arrange a payment plan with one of our friendly representatives, please call us at 877 307 0070. We’ll take the time to understand your unique situation and develop a payment schedule that works for you!
I need to request an itemized statement of my bill. How do I do this?: Please fill out this form to request an itemized statement and one of our friendly representatives will promptly send one out to you.
I disagree with my itemized statement and need someone to review my account. How do I do this?: Please fill out this form and one of our friendly representatives will promptly review your account, any discrepancies, and send you an answer.

FAQs for Health Care Providers

You have questions, we have answers. If you do not see the information you are looking for, don’t hesitate to contact us via email or phone. We will be happy to assist you.

What kinds of patient payment services do you offer?: At this time we accept check, debit, and credit cards. Unfortunately, we are not able to accept Flex or other Insurance cards.
Patients may pay their bill using our simple online payment processing system, by calling one of our representatives at 877 307 0070, or by mailing in a payment.
How are you different from a collections agency?: With our Extended Business Solution, we act like an extension of your Accounts Receivables group, managing the full range of patient billing and payment services the minute a bill is created. This allows you to focus on what you do best – taking care of your patients. Also, our Extended Business Solution translates into faster payments and fewer problem accounts.
Once your accounts have been classified as bad debt, our Third-Party Collections solution brings together a series of proven collection techniques to recover the most revenue possible for the least cost.
What makes your enabling technologies unique?: At IntrinsicRev, we use Latitude software, to customize work flows for each client and to provide each client 24/7 web based access on an individual account level.
O We also offer an online patient payment option, powered by industry expert Electronic Payment Providers, to provide a fully automated option for patients to resolve their outstanding debts.
I am updating my accounts receivables system. Can you help me with old balances in the previous system?: Of course! IntrinsicRev provides a thorough review and processing of all outstanding balances in the old system.
What is your underlying business philosophy?: Our objective is simple: improve your collections’ success across the revenue stream. To achieve this, our solutions are built with proven technologies that empower our clients and their patients. Our Expertise and technology plus your Standards equals Success.
How long should I wait for before turning an account over to you?: With our Extended Business Solution, we start managing your patient payments as soon as a bill is created. All A/R tasks, from initially invoicing patients to handling incoming calls and maintaining an online payment portal, are performed to your standards and under your business name. We take great care to protect your image and patient relationships, while increasing timely payments to your business.
Since the older a debt is, the harder it is to collect, we start working immediately to collect on overdue bills.
Will it cost a lot to use your solutions?: No, our solutions are surprisingly affordable because we have the technologies, personnel, and know-how to maximize your revenues effectively and efficiently.
I need your help. How do I get started with IntrinsicRev?: Please call one of our friendly representatives today at 877 307 0070. We will be happy to assist you.